Free Shipping on all orders over $100

Privacy Policy

 

Last Updated: June 24, 2025

Welcome to Hazel and Honey! Your privacy is critically important to us. This Privacy Policy describes how Hazel and Honey collects, uses, shares, and protects your personal information when you visit our website at shophazelandhoney.com and utilize our services, including any SMS marketing programs.

By accessing or using our Site and services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use our Site or services.

1. Information We Collect

We collect various types of information from and about users of our Site, including:

  • Personal Information You Provide Directly: This includes information you voluntarily submit to us, such as:

    • Contact Information: Name, email address, mailing address, phone number.
    • Account Information: Username, password (encrypted), and other registration details.
    • Order Information: When you make a purchase, we collect information related to your transaction, such as products or services purchased, payment information (though we do not store full credit card numbers directly, relying on secure payment processors), and shipping details.
    • Communications: Information you provide when you communicate with us, such as customer service inquiries, feedback, or participation in surveys.
    • SMS Marketing Opt-in Information: Your phone number and consent to receive SMS messages from us.

  • Information Collected Automatically: When you access and use the Site, we may automatically collect certain information about your device and Browse actions, including:

    • Log Data: IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
    • Device Information: Type of device, unique device identifiers, mobile network information.
    • Usage Data: Information about how you interact with our Site, such as the features you use, the content you view, and the links you click.
    • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your Browse activities, remember your preferences, and for analytics and advertising purposes. You can manage your cookie preferences through your browser settings.

  • Information from Third Parties: We may receive information about you from third parties, such as social media platforms, analytics providers, or marketing partners, in accordance with their privacy policies.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Maintain Our Services:

    • Processing your orders and transactions.
    • Creating and managing your account.
    • Delivering products or services you have requested.
    • Providing customer support and responding to your inquiries.
    • Maintaining the security and integrity of our Site.

  • To Improve and Personalize Your Experience:

    • Understanding how you use our Site to improve its design and functionality.
    • Personalizing content and product recommendations.
    • Conducting research and analysis to enhance our offerings.

  • For Marketing and Advertising Purposes:

    • Sending you promotional emails, newsletters, and special offers (where you have opted in).
    • SMS Marketing: Sending you transactional, promotional, and marketing messages via SMS (where you have provided explicit consent).
    • Displaying targeted advertisements to you on our Site and third-party platforms.

  • For Legal and Security Purposes:

    • Complying with legal obligations and regulatory requirements.
    • Detecting, preventing, and investigating fraud, security breaches, and other prohibited or illegal activities.
    • Enforcing our terms and conditions.

3. SMS Marketing Specifics

If you opt-in to our SMS marketing program, you agree to receive recurring automated promotional and personalized marketing text messages (e.g., cart reminders) from [Your Company Name] at the phone number provided. Consent is not a condition of any purchase. Message and data rates may apply.

  • How to Opt-in: You can opt-in to our SMS marketing program by [Explain your opt-in methods, e.g., entering your phone number at checkout, filling out a form, texting a keyword to a shortcode].
  • Message Frequency: Message frequency will vary.
  • STOP/Opt-out: You can cancel the SMS service at any time by replying “STOP” to any message you receive from us. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
  • HELP: For help, reply “HELP” to any message you receive from us, or contact our customer support at [Your Customer Service Email] or [Your Customer Service Phone Number].
  • Carrier Liability: Carriers are not liable for delayed or undelivered messages.
  • Data Security for SMS: We implement reasonable security measures to protect your phone number and SMS opt-in information. However, no method of transmission over the internet or electronic storage is 100% secure.

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, shipping, data analysis, email delivery, hosting, and customer service. These service providers have access to personal information only as needed to perform their functions and are obligated to maintain the confidentiality and security of the information.
  • Business Transfers: In the event of a merger, acquisition, restructuring, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
  • Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
  • Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not directly identify you with third parties for various purposes, such as analytics, research, or marketing.

5. Your Choices and Rights

You have certain choices and rights regarding your personal information:

  • Access and Correction: You may access and update certain personal information by logging into your account settings. For other information, please contact us at [Your Customer Service Email].
  • Opt-out of Marketing Communications:
    • Email: You can unsubscribe from our marketing emails by clicking the “unsubscribe” link at the bottom of any marketing email.
    • SMS: As detailed in Section 3, you can opt-out of SMS marketing by replying “STOP” to any message you receive.
  • Do Not Track: Our Site does not currently respond to “Do Not Track” signals.
  • Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of the Site may be inaccessible or not function properly.
  • Data Portability: You may request a copy of the personal data we hold about you.
  • Erasure (Right to be Forgotten): You may request that we delete certain personal information we hold about you, subject to certain legal exceptions.

To exercise any of these rights, please contact us at [Your Customer Service Email]. We may need to verify your identity before fulfilling your request.

6. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent. If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete that information promptly.

8. International Data Transfers

If you are accessing our Site from outside of the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. By using our Site, you consent to the transfer of your information to the United States and the processing of your information as described in this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our Site and updating the “Last Updated” date at the top of this policy. Your continued use of the Site after the effective date of the revised Privacy Policy constitutes your acceptance of the terms.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

 

Hazel and Honey

katey@shophazelandhoney.com

(661) 401 – 6702